Ramma Shiv Kumar
Ramma Shiv Kumar Senior Business LeaderA transformational professional and passionate leader, with 30 years of experience across diverse industry sectors. Worked with leading Fortune 500 companies, and gained rich experience in setting up, expanding, running, and transforming multi-function shared services. Dynamic thought leader with expertise in helping businesses and people ‘create a winning spirit’ and thrive by setting up shared services operations.
Success Metrics• As COO/CTS Core team setting up Shared Service center, GCC/GIC in SEZ, growing F&A, ITES shared services clients growth from 4500+ to 15000+ across India (Bangalore, Chennai, Noida), Manila, Europe
• Respected for driving in profits with integrity, building an enterprise at scale, and positioning businesses for lasting success through robust governance, X matrix, and balance –scorecard.
• As a trusted advisor, led high-energy teams, set up robust processes, and determined optimal solutions to deliver business value are my strengths.
• Managed billion billion-dollar revenue portfolio, and led transformation through digital & and cognitive technologies.
• Transformed shared service model through the use of Cognitive Technologies - AI (Gen AI) , BOT, and analytics for domestic, global clients in rural, global set up starting from 100 to 8000 plus FTE.
Helped customers drive transformative and tech-enabled change. Built world-class competency teams & and customer/ partner eco-systems in emerging markets. Extrapolated observed results, validated learnings, and qualification of new ideas for review with the board members so as to drive new profitable opportunities.
As a trusted advisor, developed a solid reputation for building a winning team motivated to challenge the status quo and push innovation. Led and delivered the best while galvanizing diversely skilled team members, coaching start-ups, and leading corporate social responsibility (people with disabilities). Held positions as chairperson of POSH and diversity council.
