I create resilient revenue streams by advising companies to re-imagine future business context, develop their strategy, and extract maximum value from digital investments using monetization opportunities in core or adjacency. I have 16+ years’ experience, with long term stints in India, South Africa, UAE and Europe (UK, Belgium).
As a trusted advisor, I helped clients launch many innovative businesses (idea to value delivery), which include Payment Bank (2015), Smart Mall (2018), SaaS platforms for Big Data Analytics, Marketing (2008), encrypted Communications (cPaaS- 2020).
Additionally, I have consulted large technology MNCs (cloud platforms, hardware manufacturers) for India growth strategy, multi-sided platform models, contextual use cases for market entry, new product development, route to market, channel transformation (SMB sales), Tech. Due Diligence/Commercial Due Diligence , post-acquisition integration and customer experience improvement. I have also consulted Government bodies (Customs, Ports, Executive Councils) in improving Customer Experience and Service Delivery, digital enablement of Indian micro-entrepreneurs to build resilience and growth. I am a member of AIMA - Young Leadership Council and Customer Experience Professionals Association (CXPA).
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