Experienced Financial Services Professional with 25+ years of total work experience, of which for the last 20+ years I have been associated with the BFSI Sector.
As a Chief Customer Officer at Vymo, I was tasked with leading the customer organisation with responsibilities that spanned from ensuring that the Sales team is adequately supported during the sales cycle (Pre Sales), the solution is appropriately tailored to the bespoke needs of every Customer (Solutioning), the Customisations needed are developed, tested and delivered to the Customers (Service Delivery) and finally ensuring that the Customers are always delighted with VYMO, underpinned by professional high touch engagement and value creation (Customer Success).
The vision & purpose that I had outlined for Customer Success division at Vymo was “We (Customer Success Team) exist to ensure that all our customers are Successful in optimizing their Investments in VYMO by leveraging all the Functionalities of the tool & benefiting from the bespoke Behavioural Data and Related Insights shared by VYMO, which will enable them to make Informed Business Decisions that Positively Impact their Business Outcomes.”
Now being appointed as the Managing Director -Asia Pacific, I am keen to leverage my sales and consulting experience of over two decades to help our clients in building the most productive and efficient sales teams!!
Having moved into Real Estate shortly before pandemic and not just surviving but taking the organization forward to a strong growth path, this period has been highly insightful and has helped him to gain fresh perspective into leading businesses and building teams in challenging situations. This experience motivates him to want even bigger canvas to enhance sphere of influence and create value for stakeholders.
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